Signature Pharmacy Practice Leaflet

As your pharmacy, we can offer a wide range of services for you and your family

Dispensing

We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines.

We keep a comprehensive stock of medicines and use a fast and efficient wholesaler service to enable us to fill all prescriptions promptly.

Repeat Dispensing

We can process your NHS repeat dispensing prescriptions issued by your doctor. Find out more about our NHS Repeat Dispensing Service and how we can help you manage your regular medication and deliver them to your doorstep.

Medicine Containers

All medicines are dispensed in child resistant containers unless you ask us not to. Please remember:

Keep all medicines out of the reach and sight of children.

Our pharmacist can advise you on safe storage of medicines.

Unwanted Medicines

Please return all unwanted medicines to any local pharmacy where they will dispose of them safely. Alternatively, we can arrange for you to return your unwanted medication to us for safe disposal. Please visit the return unwanted medications page or contact us for further information.

Health Advise and Self-care

The pharmacist and our trained assistants are available for advice on all medicines and minor ailments. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking, or healthy diets.

We can also direct you to other sources of advice and assistance if required.

Patient Medication Records

Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as reactions between medicines and will help us deal with any queries you may have.

We comply with the Data Protection Act and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please ask to speak to the pharmacist.

We provide these services on behalf of NHS England, Charter House, Parkway, Welwyn Garden City, Herts, AL8 6JL.

Other services we provide:

Repeat Prescription Ordering, Collection & Delivery Service

We offer a free repeat prescription ordering, collection and delivery service. Ask your GP to send your prescriptions to Signature Pharmacy today.  

Medicine Sales

We keep a wide range of over the counter medicines as well as itamins and mineral supplements.

Holiday Healthcare

We can advise on medical requirements for travellers, including antimalarial treatments.

Emergency Supplies

If you need one of your regular medicines in an emergency when you are unable to contact your doctor, we may be able to help.

We must stress that this can only be done in genuine emergencies and it may incur a charge

Comments, Suggestions, Complaints and Compliments

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any comments, suggestions, complaints and compliments, please contact us.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate our complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our pharmacist (Reece Samani MPharm) can give you further information.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

PALS can be contacted on 01895 279973 or see the NHS website for further information.

Supporting Our Patients

In addition to our free ordering, collection and delivery services which is available to all of our patients, we offer the following free services and products that can assist you to manage your medications:

• MAR sheets

• Multi-compartment compliance aids e.g. weekly medicine trays

Our staff work hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve. We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

When We're Closed  

You can access our website 24/7 however when this pharmacy is closed, for any health problem advice and details of other health services, contact NHS Direct, 24 hours a day.

Call 0845 4647 or visit www.nhs.uk/nhsdirect

Address

Signature Pharmacy, 6 The Marlins, Northwood, HA6 3NP

Contact Information

Web: www.signaturepharmacy.co.uk

Email: Please use the web form on our website or the chat box below

Tel: 0330 111 0440

Opening Hours

Monday to Sunday      8:00am - 8:00pm

Providing NHS Services

This pharmacy is owned by Signature Healthcare Services Limited. Registered in England, company no. 10279084 at 6 The Marlins, Northwood, HA6 3NP.